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MetsiSivo Telephone & E-Mail Etiquette
MetsiSivo Telephone & E-Mail Etiquette:
Telephone & E-Mail conversations are just as important as face-to-face interactions. Every conversation or interaction with a consumer gets a perception of your company you represent.
Telephone & E-Mail Etiquette builds trust and creates professionalism.
MetsiSivo Telephone & E-Mail Etiquette Skills Training offers clients skills on how to be more efficient, professional and productive when handling customers over the phone and e-mails.
MetsiSivo Telephonic & E-Mail Etiquette Course Provides The Following Skills & Techniques:
- Tips & tricks for candidates to improve business relationships with customers.
- Maintain a professional perception of the company the candidate represents.
- Treat customers in a professional & enthusiastic manner.
- The use of proper language & grammar when sending e-mails.
- The use of proper communication when speaking on the phone.
Costs & Duration:
- Course Duration - 2 days
- Cost - R1 200.00
- Registration - R200.00
MetsiSivo:
Call Centre Vacancy Available to start immediately
NB: 1.Candidates should have 3 to 6 months and more Call Centre Experience (Discussed if not)
2. Candidates should be well spoken (English) and Multilingual
3.Candidates should have Matric (Passed) or if failed should have statement of results
4.The process should be explained before hand that training is 2 weeks ,1st week theory on products and 2ndweek dialing for a given target (Achievable)
5 As soon as the Candidates passes training, they will receive a contract of employment