Our Call Centre Training Services:

We empower staff to get the most out of technology investment. Our approach centres on demystifying technology and focusing on the practical tasks staff need to perform with new applications. This way staff gains the satisfaction of developing new skills which have an immediate impact in the workplace. Our training team at MetsiSivo represent many years of experience with a blend of expertise across the full range of technology and applications.

Telephone & E-Mail conversations are just as important as face-to-face interactions. Every conversation or interaction with a consumer gets a perception of your company you represent.

Telephone & E-Mail Etiquette builds trust and creates professionalism.

MetsiSivo Telephone & E-Mail Etiquette Skills Training offers clients skills on how to be more efficient, professional and productive when handling customers over the phone and e-mails.

The success of customer communication depends entirely on the efficient operation of your Contact Centres CRM and Telcom provider. Our software allows us to integrate our call centre applications with both DATA and Voice Technology which allows us to manage all telemarketing activities during every stage of the business process, from lead nurture, to sales follow up and post-sales customer service. Telemarketers, sales reps and customer support agents can leverage Data or Voice from any of our CRM systems in all cold calling and outbound call scenarios. 

All telesales agents need to be closing deals/sales.

This ensures that both the agent and the company make money. Closing sales is considered as one of the primary functions in every call centre.

Telesales agents have to be proficient when engaging with a client.

Telesales agents are responsible for closing deals over the phone. 

To handle telesales objections, you need to be prepared. The best way to overcome any telesales objection, you have to identify & remove the doubt that is a hurdle to the client.

MetsiSivo Telesales Training provides the best possible training for you to succeed and master objection handling in the call centre.

To be a successful telesales agent, one has to have excellent communication skills.

The telesales agent must be able to start and keep the conversation going with motivation.

MetsiSivo Telesales Training - Sales & Techniques provides skills for candidates to be more efficient and productive when selling over the phone.