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MetsiSivo's Off-Site Monitoring Service offers live offsite monitoring to the industry with the use of Artificial intelligence.
The control room operators monitor the customer’s site with the principle of black screen monitoring.
Black screen monitoring is a concept where the screens are blank and only show the alerts being sent from the client’s sites to the control room.
By making use of the black screen monitoring setup the controllers only see what they need to in the control room and are thus not distracted by unnecessary information, they only see what they need to and react according to the client’s predefined rules for the site.
Alerts can originate from various devices installed at the client’s sites.
CCTV can monitor alerts from the client’s sites via 3rd party hardware devices / IO / Electric fencing / Alarm panels / Artificial intelligence / Video Analytics / Beams or motion detection from the devices, all of these systems can trigger an alert in the control room.
An Artificial intelligent device is installed at the clients premises , this device can be linked to all known CCTV systems which are capable of RTSP streams.
The device performs real time video analytics 24 hours a day , the device can be programmed to alert on numerous customized alerts to suit the clients needs and environment.
For example, the client can chose to be alerted if any vehicles enters their parking area after working hours , or any entry to sensitive areas such as cash offices during stipulated times , or the client can chose to have their perimeters monitored 24 hours a day while the system only reacts to a person climbing over the wall , the system will then ignore any other objects such as cars passing in the background,light changes or animals passing in front of the field of view.
For example, a database of VIP license plates can be created, as soon as a VIP enters the client’s premises then the system will recognize his plates and this info will be sent to the control room for verification, the control room operator then opens the gate from the control room and this prevents collusion between on-site guards letting in unwanted guests to the client’s premises.
All CCTV clients benefit from virtual tours during their monitoring times.
The operators log into all cameras on site and report back to the client if the premises are safe. These virtual tours include the following:
All systems connected to the control room are monitored 24 hours a day.
All clients monitoring hardware is monitored 24 hours a day to ensure maximum uptime.
Should a client also have the system covered by a MetsiSivo Security CCTV maintenance team or a rental agreement then all faults are automatically logged by the control room, giving all monitoring clients complete peace of mind that their systems are being monitored and repaired all of the time.
This significantly increases the uptime and reliability of the hardware onsite leaving the client more time to focus on their business.
Clients can opt to have IP audio devices installed by MetsiSivo Security CCTV together with MetsiSivo Security CCTV's offsite monitoring solution.
By making use of two way audio the control room can now talk to perpetrators live as a pre-warning that they are being monitored and be made aware of it, with this system in place the chance of the perpetrator damaging clients’ infrastructure whilst trying to gain entry is drastically reduced, saving time on costly repairs and insurance claims.
All MetsiSivo Security CCTV offsite monitored clients benefit from MetsiSivo Security CCTV online support service.
Online repairs or updates can be requested at any time by the client, ensuring their systems are kept running optimally at all times.
MetsiSivo Security CCTV control room can fully automate and integrate with numerous third-party devices.
These can range from gates/lights/air-conditioning units/sirens to name a few. The control room can switch on/off various devices depending on the client’s requirements.
The control room can for example close gates where they were left open or switch lights on/off at the client’s site should the need arise.
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Call Centre Vacancy Available to start immediately
NB: 1.Candidates should have 3 to 6 months and more Call Centre Experience (Discussed if not)
2. Candidates should be well spoken (English) and Multilingual
3.Candidates should have Matric (Passed) or if failed should have statement of results
4.The process should be explained before hand that training is 2 weeks ,1st week theory on products and 2ndweek dialing for a given target (Achievable)
5 As soon as the Candidates passes training, they will receive a contract of employment