MetsiSivo Contact Centre Training

We empower staff to get the most out of technology investment. Our approach centres on demystifying technology and focusing on the practical tasks staff need to perform with new applications. This way staff gains the satisfaction of developing new skills which have an immediate impact in the workplace. Our training team at MetsiSivo represent many years of experience with a blend of expertise across the full range of technology and applications. Each member of the training team spends time in the field with customers gaining first-hand experience, so they understand the real requirements and issues that need to be addressed by our training program. Our blended learning solutions and Customer Focus’s training for call centers uses a combination of learning methods and performance improvement methods to produce results that last. 

• Increase Productivity. 
• Empower users to access and make practical use of the full capability of applications. 
• Staff Retention. 
• Provide a development path across a range of communications and contact centre technologies.