MetsiSivo Telesales Training - Sales & Techniques
MetsiSivo Telesales - Objection Handling Techniques:
To handle telesales objections, you need to be prepared. The best way to overcome any telesales objection, you have to identify & remove the doubt that is a hurdle to the client.
MetsiSivo Telesales Training provides the best possible training for you to succeed and master objection handling in the call centre.
What is an objection handling?
Objection handling is when a prospect presents a concern about the product/service a salesperson is selling, and the salesperson responds in a way that alleviates those concerns and allows the deal to move forward. Objections are generally around price, product fit, or competitors.
What is the importance of objection handling?
Objection handling is an important part of building relationships with prospects and establishing yourself as a knowledgeable partner who can help solve their problem. It also helps salespeople determine whether they're working with the right person or if a real opportunity even exists.
What are the 4 P's of objection handling?
Personalization, Perceived Value, Performance Value, and Proof are the 4 Ps of handling objections.
How do you respond to objections?
Prove that they are by demonstrating your understanding of their objection. Acknowledge their objection and show that you believe in the validity of their concern. Avoid interrupting them or attempting to convince them that the issue is no big deal in order to move forward with the sales process
Summary:
Objection handling is building a rapport with the buyer and asking strategic questions to go past the surface level objection being offered, to ultimately understand what's actually holding them back.
Costs & Duration:
- Course Duration - 2 days
- Cost - R1 200.00
- Registration - R200.00